Privacy Policy

“Personal information” refers to “personal information” as defined in the Act on the Protection of Personal Information, and means information regarding a living individual that can identify a specific individual through the name, date of birth, address, telephone number, contact information, or other descriptions contained in such information, as well as data related to physical appearance, fingerprints, and voiceprints, and information such as the insurer number on a health insurance card that can identify a specific individual on its own (personal identification information).

When users register for our service, we may ask for personal information such as their name, date of birth, address, phone number, email address, bank account number, credit card number, and driver’s license number. In addition, we may collect transaction records and payment-related information—including users’ personal information—from our partners (including information providers, advertisers, and ad publishers; hereinafter referred to as “Partners”) regarding transactions conducted between users and such partners.

The purposes for which we collect and use personal information are as follows.

1. To provide and operate our services
2. To respond to user inquiries (including identity verification)
3. To send emails regarding new features, updates, campaigns, etc., for services currently being used by users, as well as information about other services we provide
4. To contact users as necessary regarding maintenance, important notices, etc.
5. To identify users who have violated the Terms of Service or who attempt to use the services for fraudulent or improper purposes, and to deny them access
6. To allow users to view, modify, or delete their registered information, and to view their usage history
7. To bill users for fees related to paid services
8. Purposes incidental to the above purposes

We will change the purpose of use of personal information only when it can be reasonably determined that the new purpose is related to the original purpose.
In the event of a change in the purpose of use, we will notify users of the revised purpose using our prescribed method or by posting it on this website.

Except in the cases listed below, we will not provide personal information to third parties without the user’s prior consent. However, this does not apply in cases permitted by the Act on the Protection of Personal Information or other laws and regulations.

1. When it is necessary to protect a person’s life, body, or property, and it is difficult to obtain the individual’s consent
2. When it is particularly necessary to improve public health or promote the sound development of children, and it is difficult to obtain the individual’s consent
3. When it is necessary to cooperate with a national agency, a local public entity, or a party entrusted by such an entity in the performance of duties prescribed by laws and regulations, and obtaining the individual’s consent would likely hinder the performance of such duties
4. When the following matters have been notified or publicly announced in advance, and the Company has filed a report with the Personal Information Protection Commission
5. That the purpose of use includes provision to third parties
6. The items of data to be provided to third parties
7. The means or methods of provision to third parties
8. That provision of personal information to third parties will be suspended upon the individual’s request
9. The method for accepting requests from the individual

Notwithstanding the provisions of the preceding paragraph, in the following cases, the recipient of the information shall not be deemed a third party.

1. When the Company outsources the handling of personal information, in whole or in part, to the extent necessary to achieve the purpose of use
2. When personal information is provided in connection with the succession of a business due to a merger or other reasons
3. When personal information is used jointly with a specific party, provided that the individual has been notified in advance—or the information has been made readily available to the individual—regarding such joint use, the items of personal information to be used jointly, the scope of the parties involved in the joint use, the purposes of use by those parties, and the name or designation of the party responsible for managing the personal information

When we receive a request from an individual for the disclosure of their personal information, we will disclose it to the individual without delay. However, if disclosure would result in any of the following circumstances, we may withhold all or part of the information; in the event we decide not to disclose the information, we will notify the individual of this decision without delay. Please note that a handling fee of 1,000 yen per request will be charged for the disclosure of personal information.

1. Where there is a risk of harm to the life, body, property, or other rights and interests of the individual or a third party
2. Where there is a risk of causing significant hindrance to the proper conduct of our business
3. Where disclosure would otherwise violate laws and regulations

Notwithstanding the provisions of the preceding paragraph, we will not, in principle, disclose information other than personal information, such as browsing history and demographic information.

1. If a user believes that the personal information we hold about them is incorrect, they may request that we correct, add to, or delete such personal information (hereinafter referred to as “correction, etc.”) in accordance with the procedures established by us.
2. If we receive a request from a user as described in the preceding paragraph and determine that we must comply with such request, we shall correct, etc., the relevant personal information without delay.
3. If we make a correction, etc., pursuant to the provisions of the preceding paragraph, or if we decide not to make such a correction, etc., we shall notify the user of this without delay.

1. If an individual requests that we suspend or delete their personal information (hereinafter referred to as “suspension of use, etc.”) on the grounds that such information is being handled beyond the scope of its intended purpose or that it was obtained by improper means, we will conduct the necessary investigation without delay.
2. Based on the results of the investigation described in the preceding paragraph, if we determine that it is necessary to comply with the request, we will suspend the use of the personal information in question without delay.
3. If we suspend the use of personal information pursuant to the provisions of the preceding paragraph, or if we decide not to suspend its use, we will notify the user of this decision without delay.
4. Notwithstanding the preceding two paragraphs, if suspending use, etc., would entail substantial costs or if it is otherwise difficult to suspend use, etc., and if alternative measures necessary to protect the user’s rights and interests can be taken, we shall implement such alternative measures.

The contents of this Policy may be changed without notice to users, except as otherwise provided by law or in this Policy.
Unless otherwise specified by the Company, the revised Privacy Policy shall take effect upon its posting on this website.

Please direct any inquiries regarding this policy to the contact information below.

Address: 6-4-6 Kojimachi, Chiyoda-ku, Tokyo 102-0083
Company Name: U-Factor Holdings Co., Ltd.
Email Address: info@hd.u-factor.com

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